Simple version: ask us once, and we say yes.
If this is your first refund request for a Vindraft charge, email us and we will refund it. You do not need to explain why. This covers the $5 single report, the $1 trial charge, and the $29.95 renewal charge.
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, level AA. This is an ongoing goal, not a claim that every page is perfect today. We test and fix issues as we find them.
Email support@vindraft.com from the email address on your account.
Tell us which charge you want refunded. The date and amount from your card statement is enough.
We reply and process most first-time requests within 1 to 2 business days.
You can also start this from our Contact page.
| Charge | Refundable |
|---|---|
|
$5.00 single report |
Yes, on first request |
|
$1.00 trial charge |
Yes, on first request |
|
$29.95 renewal charge |
Yes, on first request for that specific charge |
Refunding a charge does not undo a cancellation you have already made, and it does not automatically cancel a membership that is still active. If you want both, say so in your email and we will handle them together.
We honor first-time requests without asking why. If you ask for a refund on the same type of charge again later, we will look at your account and may ask a follow-up question before deciding. This is to keep the policy fair and sustainable, not to make it hard to get your first refund.
We approve most first-time requests within 1 to 2 business days. After we approve it, your bank or card issuer usually takes 5 to 10 business days to show the money back in your account. That part is standard for all card refunds and is outside our control.
If a charge looks wrong, please email us first. Most issues are solved faster this way than through a bank dispute, and it keeps your card from getting flagged for review. If we do not resolve it fairly, you always keep the right to dispute the charge with your bank.
Email support@vindraft.com for any refund request or billing question.
300 Delaware Ave Ste 210
Wilmington, DE 19801, United States
